Machines fail where they work, not in the shop. When NMC field service technicians arrive on the job site, machinery operators and project foremen breathe a sigh of relief.
Our technicians are equipped for fast service and the first priority is to get machines up and running. To help you avoid downtime and better serve your needs we’re expanding our fleet of field service vehicles. Our field service technicians are highly qualified and specially trained on all aspects of Caterpillar equipment. Service vehicles are heavy-duty, two-ton trucks specially outfitted with cranes, cutting torches, welders, generators, air compressors and basic diagnostic equipment – plus a variety of specialized tools and service manuals for fast repairs.
You can count on accurate solutions to breakdowns in the field – simply call for field service needs. When you call, the following basic information will help us serve you better and faster – the machine make, model and serial number, the part that needs service, a description of the problem and directions to the location of the machine.
The support we offer not only includes parts and service, you can expect a wide range of solutions, services and products that help you lower costs, enhance productivity and manage your business more efficiently. From the time you select a piece of CAT equipment until the day you rebuild, trade or sell it, the support you get from NMC makes the difference that counts.
